What is the Supporter Exchange?

The Welsh Rugby Union (WRU) and Seat Unique announced the launch of a new Supporter Exchange platform which will enable safe, secure and guaranteed ticket exchanges between supporters and clubs.

Please find our official press release here

Who can sell on the Supporter Exchange?

Any customers who have purchased tickets through us directly can sell on the Supporter Exchange. You must be the original ticket purchaser through our e-ticketing website or with the ticket office directly. WRU clubs will also be able to list tickets for resale. Complimentary tickets will not be able to be listed for sale on the Supporter Exchange. 

How do I sell on the Supporter Exchange?

Please click here  and click the 'Log in' button and then 'Create Account'. You will need to set up an account using the same email address and mobile number as used on your club account.

My Account isn’t verified?

This account will need to be the same used to order / purchase the tickets. If you use separate accounts for debenture and club allocation you will need to make sure you are listing from the respective email addresses linked to each account.

Can all clubs use the Supporter Exchange?

All clubs can sell on the Supporter Exchange and you can list any amount of tickets. You will only be to sell 10% of your allocation above face value. 

Can a member who purchased through the club sell on the Supporter Exchange?

Unfortunately only the original purchaser of the tickets can list on the Supporter Exchange, therefore only the club will be able to list tickets for sale. This means only clubs can have the opportunity to create revenue off their tickets. 

Can I sell tickets purchased from another club?

Unfortunately only the original purchaser of the tickets can list on the Supporter Exchange, therefore only the original club will be able to list tickets for sale.

How much does it cost to list tickets?

Sellers will be charged 10% per ticket to sell tickets on the exchange platform. This is deducted before sellers are paid.

Is it safe to sell tickets on the Supporter Exchange?

Yes. The WRU Supporter Exchange is a fully verified platform. All sellers have to pass our verification process in order to create an account. They also have to be verified as the original ticket owner before they can list tickets on the platform.

How many tickets can I list for sale?

There is no limit on how many tickets you can list for sale. 

Is there a limit on how much I can list a ticket for?

You will be able to list 15% of your allocation above face value + 10%. The other 85% can be listed at 10% above face value. 

When can I list a ticket for sale?

As soon as tickets are available for clubs to purchase the supporter exchange platform will be live for clubs / debenture holders to list tickets.