How do I list a ticket for Sale?

Once you have set up your account on the Supporter Exchange you can click to 'Sell Tickets'. Please then choose the event you are selling tickets for and enter the Block, Row and Seat details. Once you have added the first ticket you can continue to list consecutive tickets in the same row, or you can complete the listing and start a new one.

Is there a limit on how much I can list a ticket for?

Clubs can only list 15% of their allocation for greater than 10% above face value. They can list 85% of their allocation for face value + 10%.

For example;

If your allocation is 100 tickets with a face value of £50 each, you can list 85 tickets at £55 (face value +10%) and you can list 15 tickets above £55.

How many tickets can I list for Sale?

Clubs can list an unlimited number of tickets for sale but can only list 15% of their allocation greater than 10% above face value. 

Can I list tickets for sale if I haven't received them yet?

Yes, if you know the details of your seats you can list the tickets for sale before receiving them in to your portal.

My listing is not verified, how long will this take?

Once you have purchased tickets through the WRU you should be able to list tickets instantly. If your tickets are not verified please check that you are using the same email address as used to purchase the tickets. Please make sure your tickets are full price and you are not attempting to list complimentary tickets. 

Can I pause my listing?

Yes, please go to 'My Account' and then 'My Tickets' and click the 'Live Tickets' tab. You can remove your tickets from the platform temporarily by clicking the toggle button right of the value box. When the toggle button is grey it means your listing is removed but not deleted, this means you can relist it when ready to sell.

Can I delete my listing?

Please click the rubbish bin icon to the right of the live toggle – this will remove the listing from the platform completely.

Can I edit my listings once they are live?

Once your listing is live you can edit the price on the live tickets page under My Account. On this page you can edit the price of each listing by pressing the price per ticket box. Alternatively, click the edit button next to the bin icon. Remember to click Save once edits have been made.

How do I return my tickets for distribution?

Once your sale has been successful you will need to send the tickets back to the WRU by sending them to the mobile number provided in your confirmation email. 

Can I list a concession ticket?

Yes, the class of the ticket will be displayed in the ticket information so that buyers know they are purchasing a concession ticket.

I haven’t got pairs left to sell, will the WRU change my tickets so I can sell in pairs?

We will not change your allocation to sell on the Supporter Exchange unless it is changing the class of a ticket from child to adult or vice versa.  

As always we advise clubs to note any specific denomination of tickets when making their club allocation requests and we always try to allocate tickets in even numbers as long as allocation numbers allow.

We advise clubs always trying to sell in even numbers where possible.