There are a number of new functions and terms for Clubs when using the Principality Stadium Ticketing Portal, which are explained below:
Main Event Page
Tickets
Allocated – The total number of tickets available to assign for an event
Remaining –
The number of tickets that are available to assign to end users
Assign - Select this to assign remaining available tickets to end users using their name and mobile number
Assigned – This shows the number of tickets already assigned to end users
Manage - View the details of tickets that you have already assigned as well as the full history of each ticket
Assigning Tickets Page
The assigning tickets page is where tickets can be send digitally using an end user's name and mobile number. On the assigning tickets page, the following terms are shown:
Ticket ID –
this is a unique ID number associated to each ticket.
QR Code – this is a unique barcode number associated to each
ticket.
Ticket Type – Shows the type of ticket available to allocate i.e full price or Child (Under 17)
When selecting tickets to assign, they will be highlighted in red and the 3 following options will be available and are explained below:
Assign to
me – This option allows you to move tickets from your Principality Stadium Ticketing Portal to the Principality Stadium Ticketing app on your own smart device. This option is best used if you are attending the game yourself using a ticket from within your allocation or closer to the time of an event if you have unsold tickets and can manage these on the go by transferring them from your app to a purchaser's app once the ticket has been sold.
Assign to... This option allows you to send tickets directly to Club members or Sponsors using only their name and mobile number. You can either send single or multiple tickets in this way, depending on your preference. Once tickets have been assigned, if the recipient does not already have the Principality Stadium Ticketing app on their phone, they will automatically receive an SMS message with a link to download the app. Once the app has been downloaded and they have completed the registration process, the tickets will automatically appear within the 'My Tickets' section of their app.
Send to
agent – This option can be used to send
tickets to other Clubs. Please ensure that the mobile number entered when
assigning tickets in this way is the same number that the Club Ticket Secretary
uses to login to the Principality Stadium Ticketing Portal. Once assigned, the
tickets will appear in the Club’s portal for them to assign.
The mange tickets page allows you to see all tickets that have been assigned and track their full history.
Created for
agent – The ticket has been allocated to the club
Assigned to
user – The ticket has been sent to an end user via their name and mobile number and they can access this via the app on their smart phone
Ticket Status Explained
On clicking on a ticket within the manage tickets page for a specific game, the full history of a ticket will be shown as well as its current status. Each status is explained in detail below.
Notified - If a ticket has a status of 'notified', it has been sent to an end user that does not have the Principality Stadium Ticketing app on their phone. They have been sent an SMS with a link to download the app but have not yet done so. Once they have both downloaded the app AND completed the registration process, they will be able to access their ticket and the status of the ticket will be updated. An example of this status is shown below.
On account – The ticket has been sent to an end user that does have the Principality Stadium Ticketing app on their phone and has completed the registration process. The user has been sent a notification to confirm that they have received a ticket but they have not since opened the app. The next time that they open the app, the status will change from 'on account' to 'delivered'.
Transferred from app –Once a user has received their ticket by downloading the app, they have the ability to transfer 1 or all tickets from their app using the ticket transfer function. Transferring tickets can only be completed app to app so the new recipient will need to firstly download the Principality Stadium Ticketing app. Within the manage tickets section, Clubs will be able to view the history of all ticket transfers once assigned.
