The below FAQs relate the the use of the Principality Stadium Ticketing App.
Screenshotting a digital
ticket is not permitted and may invalidate your ticket.
Can I transfer the ticket to
my apple / google wallet?
No, the ticket will remain in the members' Principality Stadium Ticketing app.
The person I wish to attend
with hasn’t downloaded the app, do they need to before I transfer the ticket?
All tickets will be distributed digitally, and therefore any attendee will need to
download the app prior to the fixtures.
I need
to transfer a ticket to a member who does not have a mobile phone, how can this
be done?
We
anticipate the need to adhere to track and trace measures and therefore all
tickets will be distributed digitally. Please contact our Customer Care team
should you have any further questions.
What
happens if a member loses their phone prior to kick off?
Please ask
your member to visit the WRU Ticket Office which is located between gates 3 &
4 of the Principality Stadium on Westgate Street.
What
happens if a members phone battery dies before kick off?
Please ask
your member to visit the WRU Ticket Office which is located between gates 3
& 4 of the Principality Stadium on Westgate Street.
A member
has purchased a pair of tickets, can they hold both tickets on one phone?
Yes, If a supporter does not have a mobile phone, their ticket can be housed in the mobile phone of a friend or family member they are attending with.
Once a
member has received their tickets, can they upgrade a child ticket to an adult ticket?
The club
secretary will need to contact the ticketing team on clubticketing@wru.wales
When my
club members receive their ticket?
Digital
tickets will be allocated shortly after the club allocation closing date and
clubs will receive an automated email when their tickets are available to
assign via the portal. If you do not receive your digital ticket 48 hours prior
to kick off please contact customercare@wru.wales
If you do
not already have the Principality Stadium Ticketing app, you can download it by
clicking here.