The below FAQs relate the the use of the Principality Stadium Ticketing App.


Can I screenshot the digital ticket?

 Screenshotting a digital ticket is not permitted and may invalidate your ticket.

   

Can I transfer the ticket to my apple / google wallet?

No, the ticket will remain in the members' Principality Stadium Ticketing app.

 

The person I wish to attend with hasn’t downloaded the app, do they need to before I transfer the ticket?

All tickets will be distributed digitally, and therefore any attendee will need to download the app prior to the fixtures.

 

I need to transfer a ticket to a member who does not have a mobile phone, how can this be done?

We anticipate the need to adhere to track and trace measures and therefore all tickets will be distributed digitally. Please contact our Customer Care team should you have any further questions.

 

What happens if a member loses their phone prior to kick off?

Please ask your member to visit the WRU Ticket Office which is located between gates 3 & 4 of the Principality Stadium on Westgate Street.

 

What happens if a members phone battery dies before kick off?

Please ask your member to visit the WRU Ticket Office which is located between gates 3 & 4 of the Principality Stadium on Westgate Street.


A member has purchased a pair of tickets, can they hold both tickets on one phone?

Yes, If a supporter does not have a mobile phone, their ticket can be housed in the mobile phone of a friend or family member they are attending with. 

 

Once a member has received their tickets, can they upgrade a child ticket to an adult ticket?

The club secretary will need to contact the ticketing team on clubticketing@wru.wales


When my club members receive their ticket?

Digital tickets will be allocated shortly after the club allocation closing date and clubs will receive an automated email when their tickets are available to assign via the portal. If you do not receive your digital ticket 48 hours prior to kick off please contact customercare@wru.wales

If you do not already have the Principality Stadium Ticketing app, you can download it by clicking here.

Alternatively, you can search for ‘Principality Stadium Ticketing’ in the App Store for iPhone or Google Play Store for Android, depending on the type of smart device that you have.