The below FAQs relate to the use of the Principality Stadium Ticketing Portal.


Logging in

 

I haven’t received my code what should I do?

Please check the number is correct and submitted in the correct format.

 

The code isn’t working, who should I contact?

Please contact the ticketing team by emailing clubticketing@wru.wales

 

Event Page

 

The number of tickets allocated to my club is incorrect, who should I contact?

Please contact the ticketing team clubticketing@wru.wales

 

Manage


How can I view the history of the tickets I have allocated to our members?

Select a ticket(s) from the list, and a box will appear on the right hand side of the page, showing when tickets were sent, transferred, and who holds the ticket currently. This will also show if the ticket has been screenshotted, which might invalidate your tickets.

 

Assign


How do I assign a ticket(s) to our members?

All members must provide a mobile number to be sent the ticket assigned to them. When sending the tickets please ensure the number has the prefix that includes +44 without the 0 for example 07960000000  is entered as +447960000000.

 

What shall I do If a member already has the app?

The name of your member will appear partially blocked at the bottom of the screen, please then add their telephone number in the appropriate field.

 

What shall I do if the member does not have the app?

Please enter first and surname, and telephone number, they will then be sent a link with instructions via text message on how to download the app and how to receive their tickets.

 

I keep receiving an error message when trying to send tickets, what should I do?

If your error messages looks like the image below please remove the first 0 from the mobile number you are entering and try again.

Image Placeholder

For any other error messages, please contact clubticketing@wru.wales.

 

Why can’t I see my ticket allocation?

Please click the refresh button, or if you have recently assigned the ticket please go to the manage section of your agent portal.


Can I send a ticket to an international number?

International numbers are supported, please ensure you use the correct country code.


What if I send the tickets to the wrong number?

If you have sent tickets to the wrong number, please contact clubticketing@wru.wales.